Accessibility statement for fortum.fi website

This accessibility statement applies to the fortum.fi website (www.fortum.fi). The service is governed by the Finnish Act on the Provision of Digital Services (306/2019), which requires that public online services must be accessible. Updated: 3 January 2024

The accessibility of the different parts of the service has been assessed in cooperation with a third-party accessibility specialist.

This statement has been prepared according to the situation on 18 December 2020. Some of the issues listed here may already have been corrected, but a review of the corrections has not yet been done. We will publish a new accessibility report in spring 2024, after a review evaluation of the repairs carried out.

Alternative ways of doing business

If you are unable to take care of your business online, you can contact Fortum’s customer service.

How accessible is the online service?

The service meets the accessibility requirements (WCAG Criteria 2.1, levels A and AA) partially.

Inaccessible content

The website is not yet fully compliant. Users may continue to experience some accessibility issues on the site. The following is a list of the issues we are aware of. If you notice an issue on the site that is not listed, please let us know.

Main menu

The markup of the main menu contains the following shortcomings (WCAG 1.3.1 and 4.1.2):

  • The current section/page is marked with a green line. This information is not programmatically available.
  • The hierarchy of the menus is not apparent from the markup. The menu is just a long series of links.
  • It is not clear from the link markup whether the link opens another level or leads directly to a page.
  • The markup does not indicate whether the level is visible or not.

Mobile menu

The mobile menu cannot be opened with a screen reader. The link that opens the menu (“hamburger icon”) is not a link as it is missing the href attribute. The screen reader ignores the element completely, as the icon also lacks a text alternative. (WCAG 1.3.1, 2.4.4 and 4.1.2)

The markup also contains the following shortcomings (WCAG 1.3.1, 2.4.4 and 4.1.2):

  • The menu hierarchy and the functionality of the links are not indicated by the markup. Each link reads only the link text, and the back arrow, the grey background and the arrow indicating the opening of a lower level do not appear in the markup.
  • The current page is highlighted in bold in the menu but is not indicated by any other markup.

Search function

The search function of the website contains the following shortcomings (WCAG 1.1.1, 3.3.2 and 4.1.2):

  • The search function landmark is labelled “Sitewide” in English.
  • The search button is implemented as a link, although it acts like a button and only changes the view of the current page.
  • The element’s markup does not indicate that it shows and hides the content, nor does it indicate whether the content is visible or not.

Login menu

The Oma Fortum login form contains the following shortcomings (WCAG 1.3.1 and 4.1.2):

  • The login button is marked as a button even though it shows and hides content on the same page.
  • The markup does not indicate whether the form is visible or not.
  • The form has a visually hidden group “error message” with no content.

Drop-down menus

There are shortcomings in the way drop-down menus are marked, which makes them difficult to understand and use with a screen reader (WCAG 4.1.2):

  • The fields do not have labels.
  • The fields are marked as text fields, so they do not function correctly and there is not enough information about their options and status (e.g. reading the options, changing the value).
  • In some cases, selecting a drop-down menu value changes the view, but this is not apparent to the screen reader user.

Forms

Forms have the following shortcomings:

  • Submitting a form when not all fields have been filled in will display a properly executed error message. The errors have already been visually marked with a red border before submitting the form, but this has not been programmatically marked. (WCAG 1.3.1 and 3.3.1)
  • The service contains form fields that collect the user’s personal data, but their exact purpose is not specified. Such fields include: first name, last name, telephone number, e-mail address, city and postcode. (WCAG 1.3.5)

Chatbot

On some pages, the chat window will automatically open at the beginning of the page. This causes the following problems (WCAG 4.1.2):

  • A screen reader and keyboard user is taken directly to the chat window at the end of the page, therefore skipping the content of the page completely.
  • After closing the chat window, the cursor remains at the end of the page.
  • The message field label does not describe its purpose.

Price information for electricity with spot pricing

Prices for electricity with spot pricing are presented in a frame with the following issues (WCAG 1.3.1 and 1.1.1):

  • The price information is placed in a frame that is not named.
  • “Price right now” is not marked as a heading.
  • The Day and Month options are not marked correctly.
  • Graph data is not available in an accessible format.

Investor calendar

The investor calendar contains the following shortcomings (WCAG 1.1.1, 1.3.1, 4.1.2 and 2.4.4):

  • Calendar information displayed to a user using a mouse is not available with a screen reader.
  • Not all functions are available with a screen reader (downloading Outlook Calendar).
  • The popup is completely hidden from a screen reader.
  • Almost no heading markups have been used in the content.
  • The operating principle of the list filters is not apparent from the markup or as text.

Content and functions in general

Other content or functions of the website that are not yet fully accessible:

  • Not all visual elements and content have a text alternative that tells you what the image or graphic element represents. (WCAG 1.1.1)
  • Heading levels do not progress consistently across all pages, or text that is not a heading is marked as a heading. (WCAG 1.3.1)
  • There are some issues with the colour contrast in some places. (WCAG 1.4.3)
  • Some link names are not descriptive enough, and some image links lack a text alternative. (WCAG 1.1.1 and 2.4.4)
  • Some links that open files are not clearly marked. (WCAG 2.4.4 and 3.2.4)
  • Some of the links on the website open in a new window, and this is not mentioned in the link. (WCAG 3.2.1)
  • There are some embedded elements (e.g. videos) on the site that are missing a description. (WCAG 4.1.2)
  • In some sections of the site, the order of reading is illogical and affects meaning. For example, drop-down menus read the menu options first and then the menu name. (WCAG 1.3.2)
  • The service has numbered lists that are not marked as lists, or lists marked with icons are not marked as lists. (WCAG 4.1.2)
  • Some pages have an element utilising tabs where the tabs are implemented as buttons. This means that the screen reader will not inform you that they are tabs. The selected tab is also not highlighted. (WCAG 4.1.2)
  • There are some problems with HTML: IDs are not unique, elements are nested against the rules of the standard, or elements have defined the same attribute twice. (WCAG 4.1.1)
  • On some pages, the service may contain text in images that has no text equivalent. (WCAG 1.1.1, 1.4.5 and 2.5.3)
  • On some pages, pricing for customer service numbers is marked with an asterisk, which is explained only at the end of the page. (WCAG 1.3.1)

We aim to correct the listed issues as soon as possible.

Non-legislative content

Our website contains the following types of content that are not covered by accessibility legislation:

  • Productivity software files (e.g. doc, pdf, ppt, xls) published before 23 September 2018.
  • Web content archived before 23 September 2019, such as bulletins and blog posts, which is not updated.
  • Video or audio recordings published before 23 September 2020.

Submit feedback on accessibility

Did you notice an accessibility issue in our service? If you were unable to find an answer to the issue you encountered in the accessibility statement, please send us feedback. We will do our best to rectify the issue.

Submit feedback on accessibility on this form.

Accessibility feedback is sent to the technical development of Fortum’s website.

Accessibility monitoring

If you notice accessibility issues on the site, please send us your feedback first. We will respond within two weeks.

If you are not satisfied with the answer you have received or do not receive a response within two weeks, you can submit a notification to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a notification and how the matter will be handled.

Contact details of the supervisory authority:
Regional State Administrative Agency for Southern Finland
Accessibility monitoring unit
www.saavutettavuusvaatimukset.fi
accessibility [at] avi [dot] fi
Telephone number (switchboard) +358 (0)295 016 000

We are constantly working to improve accessibility

We strive to increase equality and are committed to improving the accessibility of our online services by developing the technical accessibility, usability and plain language of our content.

The accessibility of our website has been subject to an accessibility audit, which has enabled us to make improvements to our website. We want to ensure that our website is accessible to all our current and future customers. However, our accessibility work is not finished yet. The development of the website in terms of accessibility is continuous, and we also develop our site based on the feedback we receive.