Electricity contract when you’re moving

You should preferably notify the electricity company of moving two weeks, but at least one week, before the moving date. This is how you make sure that the electricity is on in your new home when you move.

Please remember to file a moving notice with the Digital and Population Data Services Agency (DVV) as well. This statutory notification must be made no earlier than a month before the moving date and no later than a week after the move. A temporary change of residence lasting more than three months must also be reported to the Digital and Population Data Services Agency within the same time frame.

In addition, submit a moving notice to the property manager of your old and new housing association. This should be done as soon as the moving date is known.

 For the electricity company:

Make a move notification to the electricity company online or by phone, preferably two weeks before the move. When you notify the electricity company of your move in good time, you ensure that the electricity is turned on in your new home before you move.

To Digital and Population Data Services Agency (DVV / old Maistraatti):

A move notification to the Digital and Population Data Services Agency is mandatory for all permanent moves or moves lasting more than three months. In the same online service, you can also make a move notification to Posti. If necessary, you can also process the move notification to the Digital and Population Data Services Agency by phone or by sending a paper form. The entire family's move notification is processed at the same time with one online or paper form or by calling.

Notification of a move to the Digital and Population Data Services Agency is voluntary for temporary moves lasting less than three months, because your municipality and official postal address remain the same in the population register.

To the post office:

The move notification to Posti is handled in the same service and at the same time as you submit the move notification to the Digital and Population Data Services Agency.

For the property manager:

Notice of moving to the housing company or the property manager must be made for both your old and new apartment by phone or email. In this way, you will continue to receive communications that are relevant to you and stay on top of your housing company's affairs.

1. Make a move notification and update your address well in advance

You should notify the electricity company (Fortum move notification here) as well as the Digital and Population Data Services Agency (DVV) of your move. It's also advisable to inform property managers.

2. Do you need a new electricity contract?

Your old electricity contract might not be the best fit for your new home, especially if its size and/or heating method change. Remember that fixed-term electricity contracts typically cannot be terminated during the contract period.

Compare options and find an electricity contract that suits your new home.

3. Get assistance for moving and cleaning

Moving is a logistically heavy operation. Your old residence needs to be cleaned, and items need to be packed, carried, and unpacked. If you require moving assistance, request it well in advance. And if you anticipate an exceptionally challenging move or are relocating to a different location, consider getting quotes from moving companies.

As a Fortum customer, you'll receive a 10 % discount on Niemi moving services. Call 020 554 554, request a quote, and mention that you're a Fortum customer. Or read more here (in Finnish)

4. Create a budget for your new home expenses

When you move to a new home, your monthly expenses will likely change. Update your budget to include your new rent or mortgage payments, as well as any other altered expenses.

If you already have a fixed-term electricity contract with Fortum, you will get a similar contract for your new home. You can also change to another contract type even if your previous contract was fixed-term

When you are about to move, make the electricity contract sufficiently in advance. This ensures that you have electricity when you need it. Fortum will also inform the electricity distributor (your local network company) about your new contract. The distributor company will send you a separate confirmation and charge you according to its price list. If your local network company is Caruna, its charges will also be on Fortum's invoice.

If you have any questions, please contact our House movers’ customer service (Muuttopuhelin). It is available every day.

To terminate your Fortum electricity contract, please call our customer service.  In conjunction with ending your customer relationship, we will process any compensations payable to you, as well as any outstanding invoices. The customer service will check that your contact information is up to date. We want to make sure that all processes required before ending your contract are as smooth as possible.

If you wish to transfer your existing electricity contract to a new address, you can do this online. Read more about the change of address.

If you are or become a Fortum customer, we will take care of the electricity distribution contract for you when you are moving.

10% Discount on Niemi Moving Services for Our Customers As our customer, you will receive a 10% discount on Niemi moving services. You'll get the amount of moving assistance you need: At its most comprehensive, the service includes moving boxes and other moving equipment, packing of belongings, packing materials, protection of furniture and pathways, placement of items in their new locations, and assembly of furniture in your new home. Take advantage of this offer (link to a Finnish page)! You can also call +358 20 554 554 and let them know that you are a Fortum customer. 

You can place an express order for the same day on weekdays (Monday to Friday). The order must be submitted here on Fortum's website before noon. The service fee for an express order is €20.

If you can wait until the next weekday, you can order your electricity delivery without any service fees.

You can choose the first day of delivery, as well as the possible express service option, on the order form. You can also order the express service by calling Fortum’s House movers’ customer service (Muuttopuhelin).

Note! Please do not terminate and make a new agreement based on moving address if your household is not actually moving. If your sign off from the agreement and are not  actually moving, we require to reinstate the original agreement for agreement holder.