Our customer service is one of the best in Finland, as it was awarded the Contact Centre of the Year Award in 2020. The award was based on a good level of service, excellent expertise, genuine interest in meeting the needs of customers, and the friendliness of our customer service. In other words, in addition to fast and effortless support, our corporate customers always receive high-quality service.
Fortum Suoralinja
Fortum Suoralinja is a service that allows you to get a response to any questions you might have quickly and effortlessly. We know that the day-to-day life of running a business can be hectic, so handling things quickly keeps things running smoothly. That’s why Suoralinja provides unique support for businesses, making your company’s matters always a priority.
Suoralinja provides you with a quick response and help when you need it
When everyday tasks are handled quickly, you have time to focus on the core operations of your business.
As a Suoralinja user, you will receive your personal Suoralinja phone number and email address. When you reach out for advice, your business will be a priority for our skilled corporate customer support team.
The fastest tool for an entrepreneur’s everyday life
Did you know that the Suoralinja service allows you to reach a customer service agent in seconds, at best?
Last year, we answered calls to the Suoralinja service in an average of 25 seconds and email inquiries in 22 minutes.
How to start using Suoralinja
If you already have a Fortum corporate electricity contract, you can order Suoralinja by reaching out to customer support:
0200 19100 Mon–Fri, 8 am–4 pm (local network charge/mobile charge)
As a new customer, you can add Suoralinja to any of Fortum’s corporate electricity contracts and place an order directly from our website.
The price of Suoralinja is €4.99/month/point of use (price 0% VAT). The Suoralinja service is valid until further notice.