- You can now use the new, free district heating and cooling customer portal. You will find there the consumption data, invoices and reports of your properties gathered in one place.
- If you have a Fortum electricity contract, you can still monitor your electricity consumption in Oma Fortum or Yritys Online service.
- Login into all online services takes place with the same login credentials. If you have previously used Oma Fortum or Yritys Online, you can also log in to Heat Online with the same credentials after we have activated the service for you. Please send us kaukolampo [at] fortum [dot] com (an email).
- If you don't have credentials, you can create them using your customer number and your personal ID (private customers) or with your Business ID (companies).
- If you want to view your housing association's consumption data, log in or register as a business customer. To register, you will need your Business ID (Y-tunnus) and district heating customer number.
Heat Online service for district heating customers
With the free Heat Online reporting service, you will now get information about your district heating and cooling. You will find your properties' consumption data, invoices and reports gathered in one place. The online service is intended for all Fortum´s district heating and cooling customers.
Track the consumption of your properties
You can find the Consumption and Forecast reports here
View your invoices
Registration and sign-in to Heat Online
If you don't have credentials for Heat Online yet, you can register using the link below. Please note the different links for business and home customers.
Heat Online contains lot of useful data
Do you need help with a new online service?
We are happy to help! Call or send a message to customer service: tel. 0200 19009 (lnc/mcc) Mon-Fri from 8 a.m. to 5 p.m. or kaukolampo [at] fortum [dot] com